Privacy Policy.
How we handle your data — clear and transparent. Last updated: 20/04/2026
AgadirDrive ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (agadirdrive.com) or rent a vehicle from us.
By using our website or renting a vehicle, you agree to the practices described in this Policy.
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1. WHO WE ARE
AgadirDrive is a local Moroccan car rental business founded in 2019 by Youssef Dabaha and based in Agadir, Morocco.
For privacy-related questions, contact us at:
Email: [email protected]
Phone / WhatsApp: [+212 668 15 88 60]
Address: [Airport Agadir, Morocco]
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2. WHAT INFORMATION WE COLLECT
We collect the following types of personal data:
2.1. INFORMATION YOU PROVIDE DIRECTLY:
- Full name
- Date of birth
- Nationality
- Driving license number, country of issue, and expiry date
- Passport or national ID number
- Address (residence and/or hotel)
- Email address
- Phone number
- Payment information (credit card details, processed securely by our payment partners — we do not store full card numbers)
- Flight number and arrival details (when applicable)
- Any messages you send us (via website forms, email, WhatsApp)
2.2. INFORMATION COLLECTED AUTOMATICALLY:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited on agadirdrive.com
- Time spent on pages
- Referring website (where you came from)
- Cookies and similar tracking technologies (see section 7)
2.3. INFORMATION FROM THIRD PARTIES:
- Booking platforms (if you reserve via partners)
- Payment processors (transaction confirmations)
- Insurance providers (claims processing)
- Authorities (in case of fines, accidents, or legal requirements)
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3. WHY WE COLLECT YOUR DATA
We collect and process your personal data for the following purposes:
3.1. RENTAL SERVICE DELIVERY:
- Verify your eligibility (age, license validity)
- Prepare and execute the Rental Agreement
- Coordinate vehicle pickup and return
- Process payments and deposits
- Provide customer support during the rental
- Communicate about your booking (confirmations, reminders, changes)
3.2. LEGAL AND REGULATORY OBLIGATIONS:
- Comply with Moroccan tax and accounting laws
- Respond to lawful requests from authorities (police, courts, tax administration)
- Handle traffic fines and violations
- Process insurance claims
3.3. WEBSITE OPERATION AND IMPROVEMENT:
- Operate and maintain agadirdrive.com
- Analyze how visitors use our site
- Improve our services and customer experience
- Detect and prevent fraud or abuse
3.4. MARKETING (ONLY WITH YOUR CONSENT):
- Send promotional offers or updates
- Invite past customers to leave a review
You can withdraw consent for marketing at any time (see section 8).
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4. LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal grounds:
4.1. CONTRACT PERFORMANCE: Most data processing is necessary to fulfill our rental contract with you.
4.2. LEGAL OBLIGATION: Some data is processed because we are legally required (tax, insurance, traffic regulations).
4.3. LEGITIMATE INTEREST: Improving our service, preventing fraud, and securing our website.
4.4. CONSENT: For marketing communications and non-essential cookies, we rely on your explicit consent.
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5. WHO WE SHARE YOUR DATA WITH
We do NOT sell your personal data. Ever.
We may share your data ONLY with:
5.1. SERVICE PROVIDERS who help us operate the business:
- Payment processors (for processing your transactions)
- Insurance companies (for claims and verification)
- Hosting providers (for our website infrastructure)
- Email and messaging providers (for sending booking confirmations)
- Accounting and tax services
5.2. AUTHORITIES when legally required:
- Moroccan police and courts
- Tax administration
- Customs authorities (in case of border-related issues)
5.3. INSURANCE INVESTIGATORS in case of an accident or claim.
5.4. PARTNERS WITH YOUR EXPLICIT CONSENT, when you choose to use third-party services.
All third parties are bound by confidentiality and data protection obligations.
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6. INTERNATIONAL DATA TRANSFERS
Your data is primarily stored and processed in Morocco. Some service providers (hosting, email, analytics) may operate servers in the European Union or the United States.
When data is transferred outside Morocco or the EU, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Compliance with the partner's own privacy framework
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7. COOKIES AND TRACKING TECHNOLOGIES
7.1. Our website uses cookies and similar technologies to improve functionality and analyze traffic.
7.2. TYPES OF COOKIES WE USE:
ESSENTIAL COOKIES (always active):
- Session cookies for the booking system (VikRentCar)
- Security cookies
- Cookie consent preferences
ANALYTICS COOKIES (with your consent):
- Google Analytics — to understand how visitors use our site
- We use anonymized IP addresses
MARKETING COOKIES (with your consent):
- Used only if you opt in
- May track interactions for retargeting
7.3. You can manage cookie preferences:
- Through the cookie banner on first visit
- In your browser settings (Chrome, Firefox, Safari, Edge all allow cookie management)
- By clearing cookies at any time
7.4. Disabling essential cookies may affect site functionality (e.g., booking forms may not work properly).
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8. YOUR RIGHTS
Under Moroccan Law 09-08 (Data Protection) and the EU General Data Protection Regulation (GDPR — applicable to EU residents), you have the following rights:
8.1. RIGHT OF ACCESS: You can request a copy of the personal data we hold about you.
8.2. RIGHT OF RECTIFICATION: You can request correction of inaccurate or incomplete data.
8.3. RIGHT OF ERASURE ("Right to be Forgotten"): You can request deletion of your data, subject to legal retention obligations (e.g., we must keep accounting records for 10 years under Moroccan law).
8.4. RIGHT TO RESTRICT PROCESSING: You can request limitation of how we use your data.
8.5. RIGHT TO DATA PORTABILITY: You can request your data in a structured, machine-readable format.
8.6. RIGHT TO OBJECT: You can object to certain types of processing (especially marketing).
8.7. RIGHT TO WITHDRAW CONSENT: When processing is based on consent, you can withdraw it at any time.
8.8. RIGHT TO LODGE A COMPLAINT: You can complain to the Moroccan Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel (CNDP) at www.cndp.ma — or, if you are an EU resident, to your local data protection authority.
To exercise any of these rights, contact us at: [email protected]
We will respond within 30 days of receiving your request.
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9. DATA RETENTION
We keep your personal data only as long as necessary for the purposes described in this Policy:
9.1. RENTAL CONTRACTS AND INVOICES: 10 years (Moroccan accounting law)
9.2. INSURANCE-RELATED DATA: 5 years after the end of the rental
9.3. WEBSITE ANALYTICS: 14 months (Google Analytics default)
9.4. MARKETING DATA: Until you withdraw consent
9.5. CUSTOMER SUPPORT MESSAGES (WhatsApp, email): 3 years
After these retention periods, your data is securely deleted or anonymized.
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10. HOW WE PROTECT YOUR DATA
We take security seriously and implement reasonable technical and organizational measures to protect your data:
10.1. SSL/TLS encryption on our website (https://agadirdrive.com)
10.2. Limited access to personal data — only authorized AgadirDrive staff and approved service providers
10.3. Secure payment processing through certified PCI-DSS partners
10.4. Regular software updates on our website, hosting, and devices
10.5. Physical security of paper documents (rental contracts) at our office
While we do our best to protect your data, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach affecting your personal data, we will notify you within 72 hours, as required by GDPR.
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11. CHILDREN'S PRIVACY
Our services are not directed at persons under 21 years old (the minimum rental age). We do not knowingly collect personal data from minors.
If you believe we have collected data from a minor, please contact us so we can delete it.
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12. EXTERNAL LINKS
Our website may contain links to external sites (e.g., Google Maps, social media, Trustindex reviews). This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies.
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13. WHATSAPP COMMUNICATIONS
13.1. When you contact us via WhatsApp, your messages are stored on Meta (WhatsApp's parent company) servers in addition to ours.
13.2. WhatsApp's privacy practices apply: see whatsapp.com/legal/privacy-policy
13.3. We use WhatsApp solely for customer service. We do not send unsolicited marketing messages.
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14. CHANGES TO THIS PRIVACY POLICY
14.1. We may update this Privacy Policy occasionally to reflect changes in law, technology, or our business practices.
14.2. Significant changes will be announced on agadirdrive.com and (where appropriate) communicated by email.
14.3. The latest version is always available at agadirdrive.com/privacy. Continued use of our services after an update constitutes acceptance of the new Policy.
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15. CONTACT — DATA PROTECTION INQUIRIES
For any question, request, or concern regarding this Privacy Policy or your personal data, contact:
AgadirDrive
Data Protection Contact: Youssef Dabaha
Email: [email protected]
Phone / WhatsApp: [+212 668 15 88 60]
Address: [Airport Agadir, Morocco]
Website: agadirdrive.com
If you are not satisfied with our response, you have the right to lodge a complaint with:
— Moroccan Authority:
CNDP (Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel)
www.cndp.ma
— EU Residents:
Your local Data Protection Authority (list at edpb.europa.eu)
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© 2026 AgadirDrive — All rights reserved.
This Privacy Policy was last updated on [DATE].